Why Communication in Trucking is Important

The trucking industry is integral to our economy and way of life. Without it, we won’t have quick access to the goods we require: food, clothing, household items, and so much more. In fact, according to the American Trucking Association, truckers are responsible for moving about 72.6% of U.S. freight by weight. That’s a pretty big responsibility.

Effective and efficient communication is non-negotiable, with about 8 million trucks on the road daily. Suppliers, truckers, and dispatchers must be in contact to ensure shipments get where they need to go when they need to get there. And they can’t do that without effective communication.

4 Reasons Great Communication is a Non-Negotiable in the Transportation Industry 

Effective communication is integral in all industries. But, when communication is lacking in the trucking industry, it can lead to safety issues, not to mention the delay of shipments. And when this happens, it can have a trickle-down effect, lessening the job satisfaction for the truckers themselves. 

Here are four reasons why highly effective and efficient communication is so important.

Operations Run More Efficiently

Good talk makes things run smoothly. When everyone knows what’s up, trucks move like clockwork. Drivers know where to go and what to carry, keeping goods flowing and shelves stocked. It’s all about staying on the same page.

Fast Problem Solving

Problems pop up. Maybe there’s bad weather, or a truck breaks down. Quick chats help fix things fast. Dispatchers can reroute drivers or send help. This way, delays are short, and goods keep moving. Solving issues quickly is key.

Improved Customer Satisfaction

Happy customers come back. They like knowing when their order arrives. With solid communication, companies can give real-time updates. This builds trust. If there’s a delay, letting customers know helps manage expectations. It’s about keeping them in the loop.

Higher Trucker Retention

There is a shortage of truckers—about 80,000—and the industry has a pretty high attrition rate—94%. Why? Trucking is tough. Drivers feel better when they can talk easily with dispatchers. Feeling heard and respected makes them happy, so they’re more likely to stay. And let’s face it, if we want to be able to get our goods, keeping good drivers is important. It means less training new ones and more getting stuff where it needs to go.

Need Help with Freight Collections?

Freight collection is a significant aspect of trucking. It determines who is responsible for the shipment’s cost and whether any additional charges are incurred. When this information is improperly calculated or not adequately communicated, it can lead to some serious issues. 

At Freight Checkers, we offer expert advice on freight collections. If you need support, contact us today! Give us a call or fill out our online contact form